Policies
Shipping Policy
Last updated: March 2026
Free Shipping
On orders over $500 USD
1-2 Day Processing
Orders processed quickly
Fully Insured
Every shipment is insured
Domestic Shipping (United States)
We offer the following shipping options for orders within the United States:
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $15.00 (Free over $500) |
| Express Shipping | 2-3 business days | $25.00 |
| Overnight Shipping | 1 business day | $45.00 |
All domestic shipments are sent via FedEx or UPS with full insurance and tracking. Signature confirmation is required for all orders.
International Shipping
We ship to select international destinations. International shipping rates and delivery times vary by location:
| Region | Delivery Time | Cost |
|---|---|---|
| Canada | 5-10 business days | $35.00 |
| Europe / UK | 7-14 business days | $50.00 |
| Asia Pacific | 7-14 business days | $55.00 |
| Australia / New Zealand | 10-18 business days | $60.00 |
| Rest of World | 14-21 business days | $65.00 |
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in the shipping cost and are the buyer's responsibility.
Order Processing
Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Each item is carefully inspected and securely packaged before shipping. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Packaging
Every item is packaged with the utmost care to ensure it arrives in perfect condition. Our packaging includes:
- Protective dust bag (where available)
- Acid-free tissue paper wrapping
- Branded Coastal5 Luxury box
- Certificate of authenticity
- Tamper-evident security seal
Insurance & Tracking
All shipments are fully insured for the purchase value of the item. In the unlikely event that your package is lost or damaged during transit, we will work with the carrier to resolve the issue and ensure you receive your item or a full refund.
Tracking information is provided for all orders and can be accessed through the shipping confirmation email. If you have any questions about your shipment, please contact us at [email protected].
Contact Us
For shipping inquiries, please contact us at:
Email: [email protected]
Phone: +61 468 204 856
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MST)